Delivery & Returns

Delivery & Returns

Where is my package?

We will inform you about the expected delivery time of your order in the order overview and in your order confirmation email - however, this time may vary depending on the items selected and the shipping method.

What shipping options are available?

Deliveries are generally only possible within Switzerland and Liechtenstein. The shipping costs for transport and packaging are a flat rate of 8,50 CHF for delivery by parcel service to Switzerland. For bulky shipments and furniture, the shipping costs are 22 CHF. For goods worth 60 CHF or more, delivery by parcel service is free of charge, with the exception of bulky and large shipments.

What are the delivery times?

The delivery time is 1 to 2 working days.

How long is the return period?

At Birnelino you can buy without any risk. You can cancel your order within 14 days without giving any reason by returning the goods. The period begins upon receipt of the goods. To meet the cancellation period, it is sufficient to send the cancellation or the goods in good time.

The condition for the cancellation is that the items are unused, complete and in perfect original packaging.

You can complete your return in three simple steps:

  1. Please first report the return to info@birnelino.ch within the return period;
  2. Record product condition and order number;
  3. Print out the return request you received from us via email and send it back.

Please send the return to:

birenlino.ch/SUESS E-Handel

Seuzachstrasse 42 

8413 Neftenbach

Switzerland.

Refund method – to the same payment method or to the same store credit.

In the event of an effective cancellation, the services received by both parties must be returned. If you are unable to return the service received in whole or in part or only in a deteriorated condition, you must pay us compensation for the loss in value.

Who bears the costs of the return shipment?

You must bear the costs of return if the goods delivered correspond to those ordered. Otherwise, the return is free of charge for you. You must fulfill obligations to refund payments within 10 days of calculation. The purchase contract will be terminated after the goods have been returned and we will refund any payments already made within 10 days by bank transfer.