T&Cs (General Terms and Conditions)
General Terms and Conditions (GTC)
SUESS E-Commerce
- Scope
These General Terms and Conditions (GTC) of SUESS E-Handel, Seuzachstrasse 42, 8413 Neftenbach, Switzerland, email info@birnelino.ch, govern the rights and obligations associated with the use of the website www.birnelino.ch and the online shop located there. In this online shop, SUESS E-Handel offers children's products and household items for sale.
The following General Terms and Conditions apply between SUESS E-Handel and its customers in the version currently available and valid at the time of conclusion of the contract.
A customer is defined as any natural or legal person who maintains a business relationship with SUESS E-Handel. These Terms and Conditions may be amended from time to time.
These Terms and Conditions apply exclusively. Any conflicting, supplementary, or deviating terms and conditions require the express written confirmation of SUESS E-Handel to be valid. By using the website, ordering an item, or concluding a contract, the customer confirms their full acceptance of these Terms and Conditions, including the delivery and payment terms.
For the sake of readability, the masculine form is used for personal names and special nouns in these Terms and Conditions. In the spirit of equal treatment, these terms generally apply to all genders. The abbreviated form is for editorial purposes only and does not imply any judgment.
- Information on www.birnelino.ch​
Birnelino​ Contains information about products. Prices and product ranges are subject to change. All information (product descriptions, images, videos, dimensions, and other information, except prices) are to be understood as descriptions only and, in particular, do not constitute a warranty of properties or guarantees, unless explicitly stated otherwise. SUESS
E-Commerce endeavours to ensure that all data and information www.birnelino.ch​​ correct, complete, up-to-date and clear, however SUESS E-Handel cannot provide any guarantee for this, either expressly or implicitly.
SUESS E-Handel cannot guarantee that the listed items will be available at the time of order. Therefore, all information regarding availability and delivery times is subject to change at any time and without notice.
- Prices
All prices are gross in Swiss francs (CHF).
SUESS E-Commerce is not subject to VAT.
Shipping costs are specified during the ordering process and invoiced to the customer. Shipping is free for orders over CHF 60.
Technical changes, errors and misprints are reserved, in particular
SUESS E-Commerce reserves the right to make price changes at any time and without prior notice.
- Conclusion of contract
The offers on www.birnelino.ch​ ​ represent an invitation to the customer to order items. By ordering via By placing an order at www.birnelino.ch , including acceptance of these Terms and Conditions, the customer submits a legally binding acceptance of the contract , and the purchase contract is concluded between SUESS E-Handel and the customer. SUESS E-Handel then sends an automatic order confirmation via email.
Orders will be delivered provided the item is available. If, after conclusion of the contract, it becomes apparent that the ordered item cannot be delivered or cannot be delivered in full, SUESS E-Handel is entitled to withdraw from the entire contract or from a part of the contract. Any payment already made by the customer will be refunded accordingly. If no payment has yet been made, the customer will be released from the payment obligation. In the event of termination of the contract, SUESS E-Handel is not obligated to provide a replacement delivery or to pay any damages.
- Payment options
The customer has access to the payment options specified during the ordering process.
- Delivery, obligation to inspect and notification of defects
The item will be shipped to the address provided by the customer in the order. Upon shipment, all risk and benefit are transferred to the customer. SUESS E-Handel is not liable for any damages resulting from delayed delivery of the item to the customer or third parties.
If the item is in stock, please allow two to three business days for delivery. In exceptional cases, this delivery time may be exceeded. The customer will be notified of any longer delivery times.
If the delivery cannot be made or if the customer refuses to accept the delivery, SUESS E-Handel may terminate the contract after notifying the customer of the defect and setting a reasonable deadline, and invoice the customer for the costs incurred.
The customer is obligated to inspect the delivered item immediately upon receipt of the delivery and to notify SUESS E-Handel of any defects for which SUESS E-Handel provides a warranty within two working days in writing by letter or email to info@birnelino.ch, otherwise the delivery will be deemed approved.
If the inspection by SUESS E-Handel reveals that the item has no detectable defects or that it is not covered by the manufacturer's warranty, SUESS E-Handel may charge the customer for the costs of returning the item or any disposal.
- Right of return and return (cancellation)
The customer is granted a right of withdrawal within 14 calendar days of receiving the item. This period is deemed to have been met if the customer returns the item to SUESS E-Handel within 14 calendar days of receipt.
The return address is: binelino.ch/SUESS E-Handel, Seuzachstrasse 42, 8413 Neftenbach, Switzerland.
Exercising the right of withdrawal will result in a reversal of the contract. The customer must return the item in its original packaging, unopened, complete with all accessories, and together with the delivery note. Returns to SUESS E-Handel are at the customer's expense and risk. Any payment already made will be refunded to the customer within 10 business days of receipt of the returned item. Insufficient postage on the return shipment will be deducted from the refunded purchase price.
SUESS E-Handel reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss in value from the purchase price already paid or to invoice the customer.
No right of withdrawal is granted in the following cases:
(i) if the contract has a random element, namely because the price is subject to fluctuations over which SUESS E-Handel has no influence,
(ii) if the contract concerns a movable item which, due to its nature, is not suitable for return or is liable to deteriorate rapidly and
(iii) if the contract concerns a movable item which is manufactured according to the customer's specifications or which has been specially ordered for him.
- Warranty
SUESS E-Handel delivers products of impeccable quality. For defects reported in a timely manner, SUESS E-Handel guarantees the freedom from defects and functionality of the item purchased by the customer for a warranty period of two years from the delivery date. SUESS E-Handel, at its discretion, will fulfill the warranty by providing an equivalent replacement or by refunding the purchase price. Further claims are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties (particularly failure to follow washing instructions), or defects resulting from external circumstances.
The color values ​​displayed in the online shop are as true to the original as possible. However, the original items may vary slightly, for which any warranty is excluded.
Textiles may slowly wash out after many washes, but this does not constitute a defect in the item.
- Liability
SUESS E-Handel excludes all liability, regardless of its legal basis, as well as claims for damages against SUESS E-Handel and any auxiliary persons and vicarious agents. In particular, SUESS E-Handel is not liable for indirect damages and consequential damages, lost profits, or other personal injury, property damage, or purely financial losses of the customer or third parties. Further mandatory statutory liability, for example, for gross negligence or unlawful intent, remains reserved.
SUESS E-Handel is unable to provide any assurances or guarantees regarding the timeliness, completeness, and accuracy of the data, or the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks, and other content. In particular, SUESS E-Handel neither warrants nor guarantees that the use of the website will not infringe the rights of third parties not owned by SUESS E-Handel.
SUESS E-Handel uses hyperlinks on its website solely to simplify customer access to other websites. SUESS E-Handel cannot know the detailed content of these websites, nor does it assume liability or other responsibility for the content of these websites.
- Data protection
The protection of its customers' personal data is important to SUESS E-Handel. SUESS E-Handel takes data protection seriously and ensures appropriate security. SUESS E-Handel processes and maintains personal data in accordance with the provisions of the Federal Data Protection Act (DSG), the Ordinance to the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG), and, where applicable, other data protection regulations, in particular the General Data Protection Regulation of the European Union (GDPR).
The customer agrees that SUESS E-Handel may use his data to carry out advertising measures (online or print), in particular to provide him with information about offers.
The customer has the option to object to these advertising purposes at any time by notifying SUESS E-Handel.
Furthermore, reference is made to the privacy policy of SUESS E-Handel, which can be viewed at www.birnelino.ch .
- Further provisions
Should individual provisions of these Terms and Conditions be invalid and/or ineffective in whole or in part, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions shall be replaced by provisions that most closely reflect the meaning and purpose of the invalid and/or ineffective provisions in a legally effective and economic manner. The same applies to any gaps in the regulation.
In the event of any dispute, Swiss substantive law shall apply exclusively, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
The place of jurisdiction is Zurich.
Miles, February 5, 2025