Frequently Asked Questions
Shipment
Where is my package?
Where is my package?
We will inform you about the estimated delivery time of your order in the order overview and in your order confirmation email – however, this may vary depending on the items selected and the shipping method.
What shipping options are available?
What shipping options are available?
Deliveries are generally only possible within Switzerland and Liechtenstein. Shipping costs for transport and packaging are a flat rate of CHF 8.50 for delivery by parcel service within Switzerland. For bulky items and furniture, shipping costs are CHF 22. For orders with a value of CHF 100 or more, delivery by parcel service is free of charge, with the exception of bulky and large shipments.
How long does delivery take?
How long does delivery take?
Delivery time is 1 to 2 business days.
Wie lange ist die Rückgabefrist?
Wie lange ist die Rückgabefrist?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Refunds are issued within 7–10 days to the original payment method after we receive the item.
